Return Policies and Procedures:Returned Products Must Be En-Route to our Business Address within 30 Days of Receipt of the Shipment.
Returns must be received in New, Unused Condition with All Manufacturer Tags Attached in the Original Packaging.
Returned Items Missing Manufacturer Tags or Original Packaging May Result in a Restocking Fee that is 20% Of The Full Product Price.
No items will be refunded if returned used. We reserve the right to ship items back to you with no refund if they arrive to us in used conditioned.
Original Shipping Costs are Excluded from Returned Credits: Return postage is the Customers Responsibility.
For Returns of item(s) where a Free Shipping Method was selected on the original order, we reserve the right to withhold our cost of shipping that item upon crediting the item(s) amount.
Any staff opinions or feedback offered (Verbal or Written) on Product Size/Style/Color/Fit does not warrant returns that do not meet the stated requirements above.
Returns Will Not Be Accepted Without a Pre-Approved Return Authorization Number.
No Exchanges Accepted : Purchases and Returns are Handled as Separate Transactions.
If you need to return an item:
We will receive this request and contact you with further information to complete the return process if it has been approved.
1: Sign in to your account*
2: Select the "Completed Orders" Link
3: Find the Related Order and Select the "Return Item(s)" Link
4: Follow the steps to submit a Returns Request
*If you purchased items using a Guest Account you will have to contact us via phone or email to request a return authorization number.
Items Ineligible for RefundsCloseout Items Are Not Eligible for Refunds, Exchanges, Store Credits or Returns of Any Kind.
These products will have "CLOSEOUT" in their Title.
(Example: SPYDER MENS PERFORMANCE GS RACE SUIT: FORMULA/VAMPIRE: CLOSEOUT 2017)
These items are heavily discounted and are priced to sell. You buy it, you keep it!
Race Ski Sales Are Final Once Any Requested Ski Prep Work Has Been Initiated,
Or After The Shipment Has Left Our Facility For Delivery to the Destination Address.
You should expect to receive a refund within seven days after your package has been received.
We'll notify you via e-mail of your refund once we've received and processed the returned item.