PLEASE READ PRIOR TO PLACING AN ORDER
During the fall season we are shipping orders on Mondays, Wednesdays and FridaysWe will ship all orders that are placed on Monday, Wednesday and Friday BEFORE Carrier Pickup Occurs, which is typically around 12PM (EST).
Our Current Flat Rate Shipping* is One Simple Option:
Free Shipping >$100.00 Cart Total
$4.99 Flat Rate for $25-$100 Carts
$9.99 Flat Rate below $25.00 Carts
(*Contiguous U.S. Addresses Only)
All "Live" Shipping Services have been temporarily suspended due to the shipping carriers removing their delivery time commitments for these services.
This was a direct response to the increased shipping volume due to COVID-19.
We will reinstate these options once carriers reinstate their time-in-transit guarantees.
How Will My Order Ship?Our primary method of shipping orders is using either a Fedex Express Pak Mailer or USPS Priority Mail.
Although there are size limitations and we do not make any guarantee we will ship your order using a Fedex Pak Mailer,
we can fit 90% of the items that we sell in a Pak Mailer.
A 10x6x4 inch shipping box fits inside of a Pak Mailer, which gives you a general idea of the size limitation for using this service.
If your order DOES NOT FIT in a Pak Mailer, we are likely to ship your order via USPS Priority Mail.
We may use UPS Ground or Fedex Home Delivery Services for oversized shipments, but we do not use USPS First Class Mail.
Items that will ship via Priority Mail include: Ski Poles, Shin Guards, Helmets, Race Suits, Ski Pants, etc.
In summary, if we can ship your order in a Fedex Express Pak Mailer, we will do it. If not, we ship it using Priority Mail in most instances.
Thank you for your understanding of these changes and enjoy the ski season!
International Orders have been temporarily suspended during this time period due to the Significant Delays in Customs Processing Times.
Free Shipping Over $100: See Restrictions BelowA Free Shipping option will be presented during checkout if your cart meets the following minimum requirements.
1: Shopping Cart Minimum is $100.00 (After any applicable discount codes are applied)
2: Shipping Address must be in the U.S. Contiguous 48 States (AK & HI Excluded)
The customer is responsible for providing a shipping address that is deliverable by the chosen shipping method.
If you select a delivery service and provide a shipping address that is not deliverable by that service, the package will be Returned To Sender as Undeliverable.
Undeliverable, Returned To Sender Packages are handled like a product return once received by us. If a Free Shipping option was selected, we will hold back our actual shipping cost from the refunded amount. If a paid shipping service was selected, this amount will not be refunded. If the customer wishes to have the original order reshipped, we will require additional payment to cover the actual shipping cost and a corrected shipping address.
Colorado is the #1 State for Undeliverable, Return To Sender Packages due to incorrect address/service combinations.
If you provide a physical address and choose either Free Shipping or a USPS Delivery Method, there is a higher likelihood your package will not be delivered.
The Postal Services DOES NOT DELIVER to residential addresses in many regions of Colorado (most Rocky Mountain States) and the package will be returned to sender once it reaches the local post office hub in your area.
Provide a P.O. Box address or choose an appropriate shipping method for correct delivery. (Avon & Silverton CO have the highest rate of undeliverable packages)