Expect Extended Order Processing Times due to COVID-19For Summer 2020, please understand all orders will be delayed up to 5 Business Days Prior To Shipment
We are currently shipping orders on Monday of each week, as weekends are our highest order volume period.
Weekly Order Cutoff Time is 12PM (Noon) EST every Monday. Any order placed after this time will ship the Following Monday.
We have temporarily removed all expedited shipping options from our order checkout system and All Orders* will Ship Free of Charge.
Need Last-Minute Gear for Summer Camp at Mt. Hood?We greatly appreciate the continued support of our customers during the off-season.
However, if you need to get "Last-Minute" gear for your racer going to Mt. Hood, we recommend purchasing it at Government Camp.
Shipments are taking considerably longer to be delivered by the postal service during this time and we are located in New Hampshire.
Orders are shipping on Mondays of each week and the postal service is heavily burdened with packages, creating significant delays in delivery times.
Thank you for your understanding, stay safe and healthy.
*International Orders will be temporarily suspended during this time period.
Thank you for your continued support during these extraordinary times and please stay safe and healthy.
Free Shipping Restrictions : Temporarily LiftedA Free Shipping option will be presented during checkout if your cart meets the following minimum requirements.
1: Shopping Cart Minimum is $25.00 (After any applicable discount codes are applied)
2: Shipping Address must be in the U.S. Contiguous 48 States (AK & HI Excluded)
3: Cart Contents Can Not Include Any LIQUIDS: (Ground Shipping Restriction Applies)
4: If the above conditions are met and you still do not see a Free Shipping option, your cart contains select item(s) that are Exempt from our free shipping status.
Exempt items include, but are not limited to: Skis and Bindings (Items Listed at "Racer Price")
Shipping Address Requirements:
The customer is responsible for providing a shipping address that is deliverable by the chosen shipping method.
If you select a delivery service and provide a shipping address that is not deliverable by that service, the package will be Returned To Sender as Undeliverable.
Undeliverable, Returned To Sender Packages are handled like a product return once received by us. If a Free Shipping option was selected, we will hold back our actual shipping cost from the refunded amount. If a paid shipping service was selected, this amount will not be refunded. If the customer wishes to have the original order reshipped, we will require additional payment to cover the actual shipping cost and a corrected shipping address.
Colorado is the #1 State for Undeliverable, Return To Sender Packages due to incorrect address/service combinations.
If you provide a physical address and choose either Free Shipping or a USPS Delivery Method, there is a higher likelihood your package will not be delivered.
The Postal Services DOES NOT DELIVER to residential addresses in many regions of Colorado (most Rocky Mountain States) and the package will be returned to sender once it reaches the local post office hub in your area.
Provide a P.O. Box address or choose an appropriate shipping method for correct delivery. (Avon & Silverton CO have the highest rate of undeliverable packages)
Domestic Shipping Options:
The Following Shipping Options Are Available For Domestic Addresses During Checkout:
USPS Priority Mail:
Requires a USPS Postal Receptacle: P.O. Box Address Allowed
This service may be utilitzed by us if you choose the Free Shipping Option.
FedEx Shipping Options:
Requires a Physical Shipping Address: P.O. Box Addresses ARE NOT Acceptable
FedEx Home Delivery : (Lower 48 States Only: 1-6 Business Day Delivery Time)
FedEx 2 Day Delivery : (U.S. Only: 1-2 Business Day Delivery Time)
FedEx Standard Overnight : (Lower 48 States Only: Next Business Day Delivery)
UPS Shipping Options:
Requires a Physical Shipping Address : P.O. Box Addresses ARE NOT Acceptable
UPS Ground : (Lower 48 States Only: 1-6 Business Day Delivery Time Average)
UPS 3 Day Select : (Lower 48 States Only: 1-3 Business Day Delivery Time)
UPS 2nd Day Air : (U.S. Only: 1-2 Business Day Delivery Time)
UPS Next Day Air Saver : (Lower 48 States Only: Next Business Day Delivery)
UPS Next Day Air : (Lower 48 States Only: Next Business Day Delivery)
International Shipping Options:
The Following Shipping Options Is Available To Select* International Countries During Checkout:
USPS Priority Mail International
TRACKING IS NOT AVAILABLE once the shipments leaves the United States.
International Import Fees:
ALL IMPORT FEES, DUTY AND TAXES ARE SOLELY THE CUSTOMERS RESPONSIBILITY AND ARE NOT INCLUDED IN THE ORDER OR SHIPPING TOTALS.
Refusing delivery of your package to avoid the requirement of collecting any and all International Import Fees upon receipt of your package will result in a 25% restocking fee once the package has been returned to us.
International orders will have shipment paperwork that is correctly marked as "Merchandise". Do Not Request Orders To Be Sent As A "Gift" as this request will not be honored.
Phone and Internet Orders are processed together, based on time of receipt.
Expedited Shipping Methods (UPS & FedEx Air Services Only) may expedite order processing times, but this is not guaranteed.
Your selected shipping method affects time in transit after packages are picked up for delivery.
Orders are shipped Monday-Friday excluding National Holidays.
You will be supplied with a Tracking Notification via email when your order ships.